Geenet Mobile is a Mobile Virtual Network Operator (MVNO) providing monthly Postpaid 4G mobile services using M1’s 4G high speed network. A 4G/LTE supported device is required for making and receiving calls.
SERVICE PLAN SUBSCRIPTION DETAILS
For general enquiries, we may collect your name and contact details such as e-mail address or contact number.
For visitors, your images will be recorded through CCTV when you visit our office.
1. Geenet Base Plan
– No minimum commitment period
– Auto-renew after existing Base Plan expires
– Consist of the following service:
– Local Call: 20 mins Outgoing Calls and Unlimited Free Incoming Calls
– Local SMS: 20 Outgoing SMS
– Free Caller Number Display
– Validity: 1 Month
2. 50GB add-on
– No minimum commitment period and comes with the Geenet Base Plan as specified above
– Subscription Price: $10
– Local Data: 50GB
– Local Call: 300 Outgoing mins
– Local SMS: 300 Outgoing SMS
– Validity: 1 Month
3. 60GB add-on
– No minimum commitment period and comes with the Geenet Base Plan as specified above
– Subscription Price: $12
– Local Data: 100GB (60GB + 40GB (PROMO))
– Local Call: 500 Outgoing mins
– Local SMS: 500 Outgoing SMS
– IDD: 120 mins (50Mins IDD + 70Mins IDD (PROMO)) (Bangladesh, China, India, Indonesia, Malaysia)
– Validity: 1 Month
4. 90GB add-on
– No minimum commitment period and comes with the Geenet Base Plan as specified above
– Subscription Price: $18
– Local Data: 150GB (90GB + 60GB (PROMO))
– Local Call: 500 Outgoing mins
– Local SMS: 500 Outgoing SMS
– IDD: 150 mins (50Mins IDD + 100Mins IDD (PROMO)) (Bangladesh, China, India, Indonesia, Malaysia)
– Validity: 1 Month
6. 2GB Roaming add-on
– No minimum commitment period and come with the Geenet Base Plan as specified above
– Subscription Price: $18
– Local Data: 50GB
– Roaming Data: 2GB (Indonesia, Malaysia, Thailand)
– Local Call: 300 Outgoing mins
– Local SMS: 300 Outgoing SMS – Validity: 1 Month
GEENET BASE PLAN AND ADD-ON
1. Geenet Base Plan is priced @ $0 promotion discount and valid till further notice. Refer to Geenet website for latest update.
2. If customer do not make any purchase of add-ons within 90 days of activation or last purchase, Geenet may in its discretion terminate all services including the base plan.
MOBILE NUMBER PORTING
1. Mobile number porting service is available for both Prepaid and Postpaid SIM cards
2. Mobile number port-in will take one working day for processing
3. There is no porting conducted on weekends, public holidays, and the eve of public holidays.
4. All port-in SIM must be in active status to ensure successful porting.
5. All user information must be accurate, else porting will be rejected due to:
a. Mismatch Name, ID or Mobile number submitted
b. Wrong donor telco selected during order submission
PAYMENT
1. For automatic renewal, you can opt for monthly recurring payment scheme through Geenet Mobile App.
2. All payment for charges due from Mobile App transaction (including recurring payment) for Geenet add-ons can only be made by customer via Netsclick, Visa, Master, or Debit cards.
3. Subject to clause 2, customer can only make payment for charges via cash, nets, or credit/debit card at Geenet sales booth or Geenet Reseller outlets.
4. When customer has purchased a recurring add-on and payment for customer’s recurring purchase failed, the recurring add-on will be terminated. Geenet may at its discretion allow the customer to still be able to use the Base Plan (subject to other clauses in these T&Cs). The recurring charges for add-on at the prevailing rates shall apply until the customer terminates his/her subscription to the add-on.
5. Customer will receive SMS notification for each of the event: (i) activation of base plan and add-on (ii) 2 days before add-on expire
6. All prices stated are inclusive of 8% GST and will be adjusted according to the prevailing GST.
7. All payments are non-refundable.
TRAFFIC MANAGEMENT POLICY
1. To ensure fair customer experience for our subscribers through the efficient management of our network resources, all Mobile usage is subject to this Traffic Management Policy.
2. Geenet may amend or revise this Traffic Management Policy at any time, which will be published on this website. By accessing and/or using our Mobile services (“Service(s)”), you agree to be bound by any such changes or revisions. Please check back regularly to ensure that you are aware of any such changes or revisions.
TERMS AND CONDITIONS
1. Geenet Mobile service is available at all Geenet Retail, Booths, Resellers and Geenet Mobile App.
2. All services are subject to Geenet registration guidelines, General Terms and Conditions and other applicable specific terms and conditions. Geenet may make changes or revise these terms and conditions from time to time. Please refer to our website https://geenet.com.sg/terms-conditions/ for our full terms and our Data Protection Policy on https://geenet.com.sg/data-protection-policy/
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