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Mobile FAQ

Frequently Asked Questions

4G is the next mobile generation, also known as Long Term Evolution (LTE).
Geenet 4G network can deliver download speed up to 300Mbps and upload speed up to 50Mbps.
 
The typical download speed range (at fixed locations) is 48.0 – 109.9Mbps. 
 
The typical speed range refers to the range of download speed that users may experience 80% of the time based on the specific test conditions and parameters which are stipulated.
 
The speed range may vary between users and is subject to:
– Device used
– Hardware and software limitation
– 4G network coverage/traffic
– Distance between user and base station
– Source of website and other external factors
No, 4G data usage is charged the same as 3G data usage.
 
Your mobile plan’s data bundle and/or add-ons are applicable for both 4G and 3G data usage.
Dial *180# on your mobile device.
 
Otherwise, you may download Geenet Mobile App to monitor your balance, usages, and purchases.
The 4G signal will be indicated on your 4G smartphone signal bar.
The 4G network is only a mobile data network. Voice calls are supported on 3G network. Therefore, during voice calls, only 3G/2G signal will be reflected. After the call is over, your 4G smartphone will re-connect to the 4G network.
To see our complete range of plans, please refer to: https://geenet.com.sg/geenetmobileplans/
Customers have to present the following documents:
 
Singaporeans: Pink Identity Card
 
Singapore Permanent Residents: Blue Identity Card
 
National Servicemen: SAF11 B, SPF11B and SCDF11 B
 
Foreign Workers: Work Permit Identification Card (issued from 3 May 1999), Employment Pass/
 
Foreign Visitors: Passport, Students Pass, Dependents Pass, Diplomatic Pass.
You will receive a notification to upsize your Local Talktime minutes from just $5/month.
 
Upsize is available via and all geenet booths.
Visit https://geenet.com.sg/geenetmobileplans/ for more details.
You will receive a notification to upsize your Local SMS minutes from just $5/month.
 
Upsize is available via and all geenet booths.
Visit https://geenet.com.sg/geenetmobileplans/ for more details.
You will receive a notification to upsize your IDD Pack minutes from just $5/month.
 
Upsize is available via and all geenet booths.
Visit https://geenet.com.sg/geenetmobileplans/ for more details.
You will receive a notification to upsize your Local Data minutes from just $5/month.
 
Upsize is available via and all geenet booths.
Visit https://geenet.com.sg/geenetmobileplans/ for more details.
We do not offer roaming services currently.
Yes. Porting is available for all prepaid and postpaid customers.
You can dial using the following method:
Dial “+”, “country code”, “area code”, telephone number.
 
For example to call India: +91 1234567890
You can send SMS using the following method under:
Go to SMS, enter “+”, “country code”, “area code”, “telephone number’
The APN setting is automatically configured. You do not have to do anything.
You can visit our sales booth for SIM card replacement. Geenet will waive off the replacement fee for 1st time replacement.
You can visit our sales booth for SIM card replacement. Replacement fee is $10 per SIM card.
Registration fee is currently waived off by Geenet.
You can register up to 5 SIM Cards number under your name.