Mobile FAQ
Frequently Asked Questions
No, M1 3G network was discontinued on August 1, 2024. To continue using voice, SMS, and mobile data services, you will need to upgrade your mobile phone.
No, devices that rely solely on 3G no longer have access to the M1 network. You will need to upgrade your mobile phone to continue using voice, SMS, and mobile data services.
No. without VoLTE, you will no longer be able to make voice or emergency calls (e.g., 999 or 995). To maintain calling capabilities, your device must support VoLTE. An upgrade is necessary to ensure continued connectivity.
You need to switch your phone to 4G/5G mode by updating your phone settings.
• Android:
Go to Settings > Connections > Mobile Networks > Network Mode > enable VoLTE.
• iOS:
Go to Settings > Mobile Service > Voice & Data.
The 4G signal will be indicated on your 4G smartphone signal bar.
Customers have to present the following documents:
~ SINGPASS ACCEPTED
Singaporeans: Pink Identity Card
Singapore Permanent Residents: Blue Identity Card
National Servicemen: SAF11 B, SPF11B and SCDF11 B
Foreign Workers: Work Permit Identification Card (issued from 3 May 1999), Employment Pass
Foreign Visitors: Students Pass, Dependents Pass, Diplomatic Pass.
You can register up to 5 SIM Cards number under your name.
Registration fee is currently waived off by Geenet.
You can easily manage your balance, usage, and purchases, as well as renew your plan at any time by downloading Geenet app.
Click here to get the Geenet app: https://geenet.com.sg/app
First, check if you’ve used up your data allowance. If your data is fully exhausted, you won’t be able to make or receive calls or SMS. To continue using voice, SMS, and mobile data services, you will need to purchase a new bundle plan.
If you have sufficient data, follow these troubleshooting steps to reconnect:
Enable airplane mode, wait for 10 seconds, and then disable it. Restart your device.
If the issue persists, please contact our customer service for assistance.